Scott Carsten

Talented Information Technology Business Management Expert

Versatile Leader with over 20 years of successful experience in reducing overhead costs and maximizing efficiencies utilizing Service Level Agreements and Organizational Level Agreements. Crisp focus in ability to organize people and tasks. Excellent problem solving skills including setting up and running effective policies and procedures. Developing people and business processes are what really drive me and allow me to feel successful.

Specialties include: 1 to 250 + Million dollar project management, Health Care System Implementations, Operational Assessments, Process Engineering, IT Systems and Support, Rapid Growth and Scaling Specialist

Hire Scott Carsten

Information Technology Certifications

Certified ITIL v2011 Foundation Certification
Microsoft Certified Professional
Microsoft Networking Fundamentals MTA
Comp TIA Network + Certified
Comp TIA Security + Certified
Comp TIA Project + Certified
Comp TIA A+ Certified
Comp TIA Javascript + Certified
CIW Javascript Specialist
CIW Web Design Specialist
CIW Web Foundations Associate
Windows Operating System Fundamentals MTA 
Windows Server Administration Fundamentals MTA
CURRENTLY working towards CompTIA Cloud Foundations

Technical skills

Experience

Frontend Developer

Granbury Texas

http://rsrriskconsulting.com/

Developed the logo, business presence on the web, marketing materials, as well as the complete development of the webiste for the consulting firm. Worked with a great individual owner who is expert in his field and yet very new to the online game and how to market yourself online.

Responsibilities:
  • knowledge of Photoshop
  • ability to cut layouts
  • knowledge of W3C standards
  • knowledge HTML5 & jQuery
Experience:
  • Great job in a reputable company
  • Interesting projects for leading brands
  • Opportunity for professional development

Web designer

Granbury Texas

http://dooleyman.com/

A really wonderful husband and wife team who are in themselves marketing experts for a living. They own and manage the Midland Horseshoe Arena in Midland Texas but reside in Granbury Texas. Tammy is literally one of my favorite clients to work with. She knew exactly what she wanted and how to present her company image. I was hired to make that all happen on their website, and put together her big ideas in to real action.

Responsibilities:
  • knowledge of Photoshop
  • ability to cut layouts
  • knowledge of W3C standards
  • knowledge HTML5 & jQuery
Experience:
  • Great job in a reputable company
  • Interesting projects for leading brands
  • Opportunity for professional development

Portfolio

Career

  • Jan 2015 - PresentOwner Lone Star PC Repair LLC

    Voted Best in Hood County Computer Repair for 2017. Responsible for computer repair, website design, general computer education, seminars, work shops, and classes both group and individual. Security Camera sales, service, and installation. Wireless Networking experts, both sales and installation. Responsible for growing the business in both sales and service gaining numerous Kudo’s on Nextdoor Pecan
  • June 2013 - December 2014Former Director of Information Technology Low T Center, Inc.

    Oversee 64 Men's Low Testosterone locations throughout the United States, 5 HerKare Women's hormone therapy locations in Texas, 1 Restaurant (purchased by the owner of Low T). This includes building the centers from the ground up, working with General Contractors, City officials, utility companies, etc. Responsible for all IT related products and services including 525 managed systems, 3 managed Vendor Services, company MySQL website, several hundred off the shelf printers, Quickbooks Enterprise, and iPhone / iPad devices. Provide onsite and remote management of said devices. Developed and implemented a new Applications & Clinical Informatics lab based application between Advanced MD and Beckman Coulter biomedical laboratory instruments.
  • Jan 2009 - June 2013Director of Information Technology Lone Star PC Repair & Website Design

    One stop IT shop focused on growing small businesses to their full potential. Assessments and Planning, IT Assessments, Virtualization, Storage and Network Architecture, Security Assessments and Data Compliance, and Modular IT Services for Oil and Gas Industry, Healthcare, Insurance, Mortgage, Small to Medium size businesses. Prepares Solution Design for all technology and infrastructure offerings to the Small to Medium business market and the Life Sciences market including IT Consulting and Managed services. Sales, generating new clients and leads for Lone Star PC Repair & Website Design.
  • Oct 2010 - Jan 2013IT Director - Contract Position Texas Freight Relocators Oil & Gas firm

    Oversee 3 locations Pearsall, Midland, and Kennedale Texas. Responsible for all IT related products and services including 35 managed systems, 3 managed servers, two company MySQL websites, several off the shelf printers, 2 corporate Xerox printing systems, Quickbooks Enterprise, Lathem Payclock system with 3 networked time clocks, 48 IP security dome cameras, 3 network DVRs, and iPhone / iPad devices. Provide onsite and remote management of said devices. Ensured ITIL standards were met.
  • Dec 2005 - Jan 2009Manager of Information Technology Methodist Health System

    Responsible for 1.1 million dollar annual department budget including parts procurement, outside vendor services, and staff. Redesigned workflow to ITIL based standards, including help desk management. Improved internal employment survey scores by 25% to establish the highest scores in the department. Reduced service requests from 2 week average to same day service within 1 year, and continued to provide 4 hours average resolution to service requests. This team work allowed us to exceed department SLAs consistently for over 18 months.
  • Jan 2004 - Dec 2005Integrations / Project Management First Consulting Group

    Managed several projects transitioning IT helpdesk from clients locations to FCG location and data center in Nashville TN. Responsible for projects ranging from $16 million to $280 million dollar level scopes with tight deadlines. Designed, developed, and controlled projects of large magnitude. Conducted business analysis engagements at client sites. Recommended and implemented improvements in incident management, change management and problem management under the ITIL guidelines.
  • Dec 2000 - Apr 2003Manager of Operations Engineering Earthlink Internet Provider

    Promoted to Operations to define, staff across multiple states, and manage a new department within Earthlink called Sustaining Engineering. This department developed by me was from the ground up and built from scratch including hiring the right people. Delivered $20.1 million /month reduction in support costs by building system wide tools used by external customers, customer service, and support personnel. Major stake holder in $30 million project with wireless two way paging devices. Responsible for 1.8% reduction in customer churn over the year 2002.
  • Jan 1996 - Dec 2000Call Center Manager Earthlink Internet Provider

    Promoted to Manager from Supervisor in 1997. Managed a high paced 200 seat call center responsible for call volume of 160,000 calls per month. Established career path policy for reps within call center for rollout department wide. Increased the overall efficiency of the group from 80% to 98% in 1999 and received citation for achievement.